Payment Method

What type of payment method is accepted?

We accept the following payment options:

Credit card – We accept Visa and Mastercard.

PayPal – Choose to pay securely through PayPal using your debit or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

PayPal Express – Choose to pay securely through the PayPal platform. Registration is free and easy. For more information, please visit www.paypal.com.

What should I do if my payment has failed?

There are several reasons why a payment may fail. Please contact our customer support team through our Contact Us page with the subject line “Payment Failed” and provide your details and/or a screenshot of the issue, if possible.

Where can I find my order confirmation number?

An order confirmation number is generated only for online orders. Once your order has been successfully placed, you will receive an email with your order details.

Haven’t received your order confirmation?

Let us help you! Please contact our customer support team through our Contact Us page.

Why does my order status say “Payment Pending”?

The “Payment Pending” status usually appears when the payment has not been completed successfully. However, if your payment has failed, you should receive an email from us with instructions on how to try the payment again.

Unable to retry the payment or haven’t received a payment failure email?

Please avoid placing a new order to prevent duplicates. Contact our customer support team through our Contact Us page with the subject line “Payment Pending”, and we will send you a link to retry your payment.

Paid already, but your order status has not updated after 24 hours?

Our customer support team can verify your payment and send you an order confirmation email. Please contact us through our Contact Us page with the subject line “Order Follow-Up” as the reason.